Privacy policy

Effective date: 6 November 2026

1. About this policy

Snapك ("we", "us") helps you find your size and see clothes on you before you buy. This policy explains what personal information the Snapك app and our website, snapak.net, collect, why, and your choices.

2. At a glance

• Your size comes from your gender, height and weight. You never need a photo to get one.
• Photos are optional. We store them privately, never show them to other users, and keep them until you delete them.
• Our AI providers never receive your name or email address, and they don't use your data to train their models.
• We never sell your personal data or use it for advertising.
• The app contains no advertising, analytics or tracking tools.
• You can delete your photos, try-ons and closet items at any time. You can also delete your account in the app, or ask us to delete it.
• Snapك is for people 18 and older.

3. What we collect

What you give us

• Account details: your email address and password, or what Google or Apple share when you sign in with them (section 4), and the display name you choose when you set up your profile. Only our sign-in provider receives your password, and it stores it hashed.
• Body profile and measurements: your gender, your birth year if you give it, and your height and weight. We keep past entries as your history.
• Photos: up to 10 body photos for try-ons. Before storing any image, we remove its hidden file details, including location.
• Garments and closet items: photos of clothes you own or are considering, with their names, tags and brand; size-chart screenshots, which we read and discard; and your outfit-idea requests. We also keep the size checks, try-ons and outfit ideas we create for you.
• Purchases: your plan, its start and end dates, and the country, currency and price of the purchase, plus your credit balance and any free plan or redeem code you've used. Payments go through Google Play or the App Store; we never see your card details.
• Messages you send us: your email address and what you write.

What's collected automatically

• Server logs: when the app talks to our servers, we log your IP address, the address requested and whether it worked. Short-lived counters per account or IP address help us stop abuse.
• Sign-in records: our sign-in provider records each sign-in, including your IP address and device or browser type.
• Phone identifier: after you set up your profile, and each time you open the app, the app sends an identifier for your phone: on Android, the one Android gives our app; on iPhone, a random one the app creates and keeps on your phone. We keep only a scrambled, one-way form of it, which can't be turned back into the identifier, and use it only so the free trial and the free plan's allowances go to one account per phone.
• Website statistics: on snapak.net we count page views and loading speed, without cookies and without identifying visitors.

The app never accesses your location or contacts.

4. Signing in with Google or Apple

With Continue with Google, we ask Google only for your email address and basic profile. Google shares your name, email address, profile picture link, language preference (if available) and Google account ID.

With Sign in with Apple on iPhone, Apple shares your Apple account ID and email address and, the first time only, your name if you choose to share it.

We use this information only to create your account, sign you in, and find your account if you contact us. The name Apple shares becomes your display name. We don't display or use your Google name or profile picture.

Our sign-in provider keeps it for us, and we share it with no one else. We never use it for advertising, sell it, send it to our AI providers, or use it to train AI models.

When we use or transfer information received from Google APIs, we follow the Google API Services User Data Policy, including its Limited Use requirements.

5. How we use your information

We use it to:

• create your account and keep you signed in;
• estimate your measurements and recommend sizes;
• create try-on images, tag your clothes and suggest outfits;
• manage your plan, credits and purchases;
• send account emails, such as password resets;
• answer your messages and requests;
• keep Snapك secure, prevent abuse and fix problems;
• count visits to our website;
• meet our legal obligations.

6. How our AI features handle your photos

AI technology providers produce your size results, try-on images, clothing tags and outfit ideas. We send only what each feature needs:

• Size checks: your gender, age, height, weight and estimated measurements, with the garment's details and size chart. No photo.
• Try-ons: the same, plus the body photo you chose and the garment's image.
• Closet items, garments and size charts: the photo or screenshot you added.
• Outfit ideas: your closet items' photos and details, your gender, and your request.

We never send your name, email address or account ID. Our AI providers don't use this data to train their models or improve their products. They may keep it for up to 55 days, only to detect and prevent abuse.

7. Who we share it with

We share personal information only with service providers that help us run Snapك:

• cloud hosting and infrastructure;
• database and account sign-in;
• file storage and delivery;
• AI processing (section 6);
• payments and subscriptions: Google Play, the App Store, and a subscription-management provider;
• email delivery;
• cookieless website analytics.

They process data only to provide Snapك, under agreements with us, and not for their own purposes. Google Play and the App Store handle payments under their own privacy policies. We may also disclose information when the law requires it.

We never sell personal data or use it for advertising.

8. Where your data is processed

Our servers are in Germany. Some providers process data in other countries, including the United States, with appropriate safeguards in place.

9. How long we keep it

• Photos: until you delete them. We never delete them on our own.
• Try-ons, closet items, garments and outfit ideas: until you delete them. A garment used in a try-on stays with it until you delete your account.
• Account, profile, measurement history and size checks: until you delete your account.
• Purchase records: as long as accounting and the law require.
• Server logs: overwritten automatically as new logs are written.
• Scrambled phone identifiers: as long as we offer a free trial or free plan, including after you delete your account, so a new account on the same phone gets no free trial and none of the free plan's allowances.
• Backups: deleted data can remain in encrypted backups for up to 30 days.

10. Your choices and rights

In the app, you can:

• edit your gender, birth year and display name;
• delete any photo (and the try-ons made from it), try-on, closet item, garment or outfit idea;
• sign out, which clears your photos and images from your phone;
• manage your subscription in Google Play or the App Store;
• delete your account, which deletes everything above (section 11).

To access or correct your personal information, or to get a copy of it, contact us (section 16). We may ask you to confirm it's you, and we'll reply within 30 days.

11. Deleting your account

In the app, open Profile and tap Delete account. We ask you to confirm, and then it is deleted — there is no waiting period and no way to undo it.

Don't have the app anymore? Email hello@snapak.net from your account's email address and we'll delete your account.

This deletes your account and sign-in details, profile, measurements, photos, try-ons, closet items, garments, size checks, outfit ideas, plan and credits. We keep only the purchase records we're required to keep and the scrambled form of your phone's identifier, and backup copies expire within 30 days. You can sign up again with the same email address, but it is a new, empty account — nothing comes back. Because we keep the scrambled identifier, a new account on the same phone gets no free trial and none of the free plan's allowances.

Deleting your account does not cancel a subscription you bought in the App Store or Google Play. Those are billed by the store, not by us, and only you can cancel one — in your subscription settings in Google Play or the App Store. Cancel it there first, or you will keep being charged after your account is gone.

Deleting the app doesn't delete your account.

12. Security

• Every connection between the app or your browser and our servers is encrypted.
• Your photos and images are kept in private storage and sent only to you, after we check you're signed in.
• Our database and file storage are encrypted at rest, and our backups are encrypted before they leave our servers.
• Only the people who run Snapك can access our production systems.

13. Age requirement

Snapك is for people 18 and older, and we don't knowingly collect information from anyone younger. If someone under 18 has given us their information, contact us (section 16) and we'll delete it.

14. Cookies

Our website sets no tracking or advertising cookies, and its analytics are cookieless. Our network provider may set strictly necessary security cookies. The app uses no cookies; it keeps your sign-in session and settings on your phone.

15. Changes to this policy

When we change this policy, we'll update the effective date, and we'll tell you in the app or by email before any significant change, such as a new use of your information.

16. Contact

For any privacy question or request, email hello@snapak.net.